Returns & Refund Policy
Learn about your rights, our return process and how refunds are handled.
Last Updated: July 2026
Introduction
We want you to shop with confidence.
If you are not completely satisfied with your purchase, this Returns & Refund Policy explains how returns, refunds and exchanges are handled by Viviscal Store.
Your Right to Cancel
If you are purchasing as a consumer within the European Union, you may have the right to withdraw from your purchase within 14 days of receiving your order, subject to applicable consumer protection laws.
Certain products may not be eligible for return once opened or used for health, hygiene or safety reasons.
Return Conditions
To be eligible for a return:
- Products must be unused and in their original condition.
- Products should be returned in their original packaging whenever possible.
- Proof of purchase is required.
- Returns must comply with applicable consumer protection legislation.
Non-Returnable Items
For health and hygiene reasons, we may be unable to accept returns of:
- Opened nutritional supplements
- Opened cosmetic products
- Products that have been damaged through misuse
- Any item that cannot be resold for health or safety reasons
Your statutory consumer rights remain unaffected.
Refund Process
Once your returned items have been received and inspected, we will notify you of the outcome.
Approved refunds will be processed using the original payment method whenever possible.
Processing times may vary depending on your payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please contact our customer support team as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photographs of the product and packaging where applicable
This helps us resolve your request more quickly.
Return Shipping
Unless otherwise required by applicable law or where the product is faulty or incorrect, customers may be responsible for return shipping costs.
Please contact customer support before returning any products.
Exchanges
At this time, we do not offer direct product exchanges.
If you require a different product, we recommend returning the original item (where eligible) and placing a new order.
Contact Us
If you have any questions regarding returns or refunds, our customer support team will be happy to assist you.
Business Hours
Monday–Friday
09:00–17:00 EET