We consider guaranteeing the right to the protection of personal data to be a fundamental commitment of Triping Ltd, which is why we will use and invest all necessary means and efforts to process your data in full compliance with Regulation (EU) 2016/679 (“EU General Data Protection Regulation” or “GDPR”) and any other applicable legislation. As one of the core principles of this legal framework is transparency, we have prepared this document to let you know how we collect, use, transfer and protect your personal data when you interact with us in relation to products and services, including through our website or mobile applications.
We reserve the right to periodically update and amend this Privacy Policy to reflect any changes to the way we process your personal data or changes to your legal requirements. In the event of any such changes, we will post the amended version of the Privacy Policy on our website and, therefore, kindly ask you to check its contents periodically.
Who are we and how to contact us?
Triping Ltd. is a company with registered office and registered address in the town of. Sofia , ul. “Nikolay Rakitin 4, with UIC 112588352 and tax number BG112588352. The company, as a distributor of the Viviscal brand for Bulgaria, administers the website https://viviscal-store.com. For the purposes of data protection legislation, we are joint controllers in the processing of your personal data.
As your views are always important to us and we are always willing to provide you with any further information you may require in relation to the processing of your data, we encourage you to contact the Data Protection Officer of Tripping Ltd by email at: office@tripping-co.eu
Which categories of personal data do we process?
In general, we collect your personal data directly from you, so you decide what type of information to provide to us. For example, the information we receive from you is as follows:
- When you create an account on https://viviscal-store.com, you send us your email address, first and last name;
- You can also add additional information to your personal page(My Account) from the https://viviscal-store.com platform such as: photo, mobile phone number, landline phone number, shipping address, additional email address, etc.;
- When you place an order, you provide us with the following information: your desired product, first and last name, delivery address, billing details, payment method, telephone number, dates on bank cards, etc.
In addition, we may collect and subsequently process certain information about your browsing behaviour on our website or use of a mobile application in order to personalise your online experience and tailor suggestions to your profile. We invite you to learn more in this regard by reading the section on processing below.
We may store and collect information on our website using cookies and similar technologies in accordance with our Cookie Policy.
We do not collect or otherwise process sensitive data included in special categories of personal data in the General Data Protection Regulation. Furthermore, we do not wish to collect or process data of minors under the age of 16.
What are the purposes and grounds of the processing?
We will use your personal data for the following purposes:
- Provision of services on https://viviscal-store.com for your benefit
This general objective may include, where appropriate, the following:
- Create and manage an account on the https://viviscal-store.com platform;
- order processing, including acceptance, validation, dispatch and invoicing of the same;
- Resolve issues related to order cancellations or any other issues related to orders, purchased goods or services;
- return of products in accordance with legal provisions;
- reimbursement of the value of the products in accordance with the legal provisions;
- assisting you, including answering questions you may have regarding your orders or the goods and services at https://viviscal-store.com;
The processing of your data for these purposes is in most cases necessary for the conclusion and performance of a contract between https://viviscal-store.com and you. In addition, processing under applicable law, including tax and accounting law, is required for the performance of these purposes.
- Improving our services
We would always like to offer you the best online shopping experience. To this end, we may use certain information about your buying behaviour, invite you to complete satisfaction surveys after you have completed an order, or conduct market research and surveys directly or with the help of partners.
We base these activities on our legitimate interests in doing business, always ensuring that your fundamental rights and freedoms are not affected.
- Marketing
We would like you to always be aware of the best offers for the products/services you are interested in. In this regard, we may send you all kinds of communications via electronic messaging channels (e-mail / SMS / mobile push / webpush, etc.) that contain general and thematic information, information about similar products or products complementary to the products you have purchased, information about offers and promotions, information about products added to the “Account/My Cart” or “Account/Favorites” tabs or if you have expressed an interest in purchasing them, and other business communications such as market research and consumer opinion surveys and we may present In order to provide you with information that is of interest to you, we may use certain data about your buying behaviour (for example: products viewed/products added to wish list/products purchased) to create a profile. We always ensure that this processing is carried out in compliance with your rights and freedoms, and that decisions made in relation to them do not give rise to any legal consequences for you and do not similarly affect you to a material extent.
In most cases, we require your prior consent to send you marketing communications. You can change your mind and withdraw your consent at any time by:
- change the settings in the customer profile under “My subscriptions”;
- use the “unsubscribe” link in the messages you receive from us;
- or by contacting https://viviscal-store.com using the contact details above.
In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any case, when we use your information for our legitimate interests, we take care and take necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you may at any time, using the means described above, stop the processing of your personal data for marketing purposes and we will respond to your request.
- Protecting our legitimate interests
There may be instances where we use or transmit information to protect our rights and our business. These may include:
- measures to protect the website and users of the https://viviscal-store.com platform against cyber-attacks;
- measures to prevent and detect fraud attempts, including the transmission of information to competent public authorities;
- measures to manage various other risks.
The main reason for these types of processing is our legitimate interests related to the protection of our commercial activities, with the proviso that we ensure that any measures we take ensure a balance between our interests and your fundamental rights and freedoms.
In addition, in some cases, our processing is based on legal provisions such as the obligation to protect goods and values provided by the applicable legislation in this regard.
How long do we keep your personal data?
As a general rule, we store your personal data for as long as you have an account with www.viviscal-store.com. You can always ask us to delete certain information or to close your account, and we will respond to that request by retaining certain information even after closing the account where applicable law or legitimate interests require it.
Who do we send your personal data to?
Depending on the case, we may transfer or give access to some of your personal data to the following categories of recipients:
- courier service providers;
- payment/banking service providers;
- marketing/telemarketing service providers;
- market research service providers;
- insurance companies;
- IT service providers;
- other companies with whom we may develop joint programs to market our goods and services.
If we are required to do so by law, or if it is necessary to protect our legitimate interests, we may also disclose certain personal data to public authorities.
We ensure that access to your data by private third-party entities is carried out in accordance with the legal provisions in the field of data protection and confidentiality of information, based on contracts concluded with them.
How do we protect the security of your personal data?
We are committed to ensuring the security of personal data by implementing appropriate technical and organisational measures in compliance with industry standards.
We store your data on secure servers, using the latest encryption algorithms and ensuring backups are kept.
We use the PayPal payment processing service to make payments. All payment information is encrypted using SSL technology.
Despite the measures we implement to protect your personal data, we are aware that, in general, the transmission of information over the Internet or other public networks is not completely secure, and there is a risk that the data could be viewed and used by unauthorized third parties. We cannot accept responsibility for these vulnerabilities on systems not under our control.
What are your rights?
The General Data Protection Regulation recognises a number of rights in relation to your personal data. You can request access to your data, the correction of errors in our files, and/or object to the processing of your personal data. You may also exercise your right to lodge a complaint with the competent supervisory authority or with the courts. Depending on the case, you may also have the right to request the erasure of your personal data ” right to be forgotten”, the right to restrict the processing of your data and the right to data portability.
You can get more information about each of these rights by looking at the table below.
To exercise your rights, you can contact us using the contact details above. Please note the following if you wish to exercise these rights:
Identity. We take the privacy of all records containing personal data seriously. For this reason, we ask that you send us your requests regarding these records using the email address provided in your https://viviscal-store.com account. Otherwise, we reserve the right to verify your identity by requesting additional information to confirm it.
Taxi. We will not charge a fee for exercising any rights in relation to your personal data, except where your request for access to information is unreasonable, repetitive or unnecessarily repetitive, in which case we will charge a reasonable amount. We will inform you of any applicable fees before we consider your request.
Deadline. We plan to respond to all valid requests within one month, unless the request is particularly complex, or if you have made multiple requests, in which case we will respond within a maximum of two months. We will let you know if we need more than one month. We may ask you to tell us exactly what you want to receive or what you are worried about. This will help us to act more quickly and shorten the time it takes to respond to your request.
Third Party Rights. We will not need to respond to a request if it adversely affects the rights and freedoms of other data subjects.
| Relevant rights | Description |
| Access | You can ask us:
|
| Correction | You can ask us to correct or complete inaccurate or incomplete personal data about you.We may try to verify the inaccuracy of the data before correcting it. |
| Data deletion | You can ask us to delete your personal data, but only if:
We are under no obligation to comply with your request to erase your personal data if processing is required:
There are certain other circumstances in which we are not obliged to comply with your request for erasure, although these are also the most likely circumstances in which we may refuse your request. Please note that before exercising this right, you must download from your viviscal-store.com account and save all documents related to orders placed from viviscal-store.com, regardless of whether the billing was made to you or to another person or entity (such as invoices, warranty certificates). If you do not do so before exercising your right to delete, you will lose all such documents and https://viviscal-store.com will not be able to provide them to you, as the case may be, since the process of deleting data and deleting the https://viviscal-store.com account with all data and documents related to it is an irreversible process. |
| Restriction of data processing | You can ask us to restrict the processing of your personal data, but only if:
We may continue to use your personal data as a result of a restriction request:
|
| Data portability | You can ask us to provide your personal data in a structured, commonly used and machine-readable format, or you can ask for it to be directly “transferred” to another data controller, but only if:
|
| Right to object | You may object at any time, for reasons relating to your particular situation, to the processing of your personal data based on our legitimate interests if you consider that your fundamental rights and freedoms override those interests.You may also object at any time to the processing of your data for direct marketing purposes (including profiling) without giving any reason, in which case processing will be stopped at the earliest opportunity. |
| Making automatic decisions | You may ask us not to subject you to a decision based solely on automated processing, but only where that decision:
This right is inapplicable if the decision that was taken after the automatic decision:
|
| Complaints | You have the right to lodge a complaint with your local supervisory authority about the processing of your personal data.Registered office and registered address. “Πpoф. No. 2, 1915, 1992, No. 1592, 1992, No. 1992, 1915, Tsvetan LazarovAddress for registration: 1592 Sofia Blvd. “Πpoф. No. 2, 1952, Sofia, 1952, No. 1592, 1952, Sofia, No. 2, 1952Phone: 02 / 915 3518Website: www.cpdp.bg
Without prejudice to your right to contact the Supervisor at any time, please contact us in advance and we promise to use our best endeavours to resolve your concerns amicably. |
We remind you that you can contact the Data Protection Officer of Triping Ltd at any time.