1. Introduction

At Viviscal Store, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

2. Who We Are

Viviscal Store is operated by:

Tripping Ltd.

Bulgaria

Email: support@viviscal-store.com

If you have any questions regarding this Privacy Policy, please contact us using the information above.

1. Introduction

At Viviscal Store, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

2. Who We Are

Viviscal Store is operated by:

Tripping Ltd.

Bulgaria

Email: support@viviscal-store.com

If you have any questions regarding this Privacy Policy, please contact us using the information above.

3. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Country
• Order history
• Payment information (processed securely through our payment providers)
• IP address
• Browser and device information
• Website usage data

4. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Respond to enquiries
• Improve our website and services
• Prevent fraud
• Comply with legal obligations
• Send marketing communications where you have given your consent

5. Legal Basis for Processing

We process your personal data in accordance with the General Data Protection Regulation (GDPR).

Depending on the circumstances, processing is based on:

• Performance of a contract
• Legal obligations
• Legitimate interests
• Your consent

6. Sharing Your Information

We only share your personal data where necessary.

This may include:

• Payment providers
• Shipping companies
• Website hosting providers
• Analytics providers
• Legal authorities where required by law

We never sell your personal information.

7. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• remember your preferences
• analyse website traffic
• improve website performance
• measure marketing effectiveness

You can manage your cookie preferences at any time through our Cookie Settings.

8. Data Retention

We keep your personal information only for as long as necessary to:

• fulfil your order
• provide customer support
• comply with tax and accounting obligations
• resolve disputes

When no longer required, your personal data is securely deleted or anonymised.

9. Your Rights

Under GDPR you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with your local supervisory authority

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

Although no internet transmission is completely secure, we continuously work to safeguard your information.

11. Third-Party Services

Our website may use trusted third-party services including:

• WooCommerce
• Payment providers
• Shipping providers
• Google Analytics
• Google Ads
• Meta Pixel

Each provider processes data in accordance with its own privacy policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us.

Email: support@viviscal-store.com

Business Hours

Monday–Friday

09:00–17:00 CET

We may collect the following information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Country
• Order history
• Payment information (processed securely through our payment providers)
• IP address
• Browser and device information
• Website usage data

4. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Respond to enquiries
• Improve our website and services
• Prevent fraud
• Comply with legal obligations
• Send marketing communications where you have given your consent

5. Legal Basis for Processing

We process your personal data in accordance with the General Data Protection Regulation (GDPR).

Depending on the circumstances, processing is based on:

• Performance of a contract
• Legal obligations
• Legitimate interests
• Your consent

6. Sharing Your Information

We only share your personal data where necessary.

This may include:

• Payment providers
• Shipping companies
• Website hosting providers
• Analytics providers
• Legal authorities where required by law

We never sell your personal information.

7. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• remember your preferences
• analyse website traffic
• improve website performance
• measure marketing effectiveness

You can manage your cookie preferences at any time through our Cookie Settings.

8. Data Retention

We keep your personal information only for as long as necessary to:

• fulfil your order
• provide customer support
• comply with tax and accounting obligations
• resolve disputes

When no longer required, your personal data is securely deleted or anonymised.

9. Your Rights

Under GDPR you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with your local supervisory authority

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

Although no internet transmission is completely secure, we continuously work to safeguard your information.

11. Third-Party Services

Our website may use trusted third-party services including:

• WooCommerce
• Payment providers
• Shipping providers
• Google Analytics
• Google Ads
• Meta Pixel

Each provider processes data in accordance with its own privacy policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us.

Email: support@viviscal-store.com

Business Hours

Monday–Friday

09:00–17:00 CET