Introduction

At Viviscal Store, we aim to process and deliver your order as quickly and efficiently as possible.

This Shipping Policy explains our shipping process, delivery estimates and important information regarding your order.

Shipping Destinations

We currently ship to selected countries across Europe.

Available shipping destinations are displayed during checkout.

We may expand our delivery network as additional markets become available.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed during weekends or public holidays will be processed on the next business day.

Delivery Times

Estimated delivery times vary depending on the destination country.

Most European deliveries arrive within 2–7 business days after dispatch.

Please note that delivery estimates are provided for guidance only and may vary due to circumstances beyond our control.

Shipping Costs

Shipping costs are calculated during checkout based on the delivery destination and selected shipping method.

Any available free shipping promotions will be clearly displayed before payment.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

You can use the provided tracking number to monitor your shipment.

Customs & Duties

Orders delivered within the European Union are generally not subject to additional customs duties.

If orders are shipped outside the EU in the future, customs duties, taxes or import charges may apply in accordance with local regulations and will be the responsibility of the customer.

Delayed or Lost Shipments

Although we work with trusted delivery partners, delays may occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team and we will be happy to assist you.

Incorrect Shipping Information

Please ensure that your delivery address is accurate and complete before placing your order.

Viviscal Store cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Email

support@viviscal-store.com

Business Hours

Monday–Friday

09:00–17:00 EET

For country-specific delivery times and shipping costs, please see our Shipping Information page.