{"id":6503,"date":"2026-07-02T09:43:57","date_gmt":"2026-07-02T09:43:57","guid":{"rendered":"https:\/\/viviscal-store.com\/politika-povrata-i-povrata-novca\/"},"modified":"2026-07-23T09:50:33","modified_gmt":"2026-07-23T09:50:33","slug":"politika-povrata-i-povrata-novca","status":"publish","type":"page","link":"https:\/\/viviscal-store.com\/hr\/politika-povrata-i-povrata-novca\/","title":{"rendered":"Politika povrata i povrata novca"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row et_full_width=\u201dtrue\u201d et_row_padding=\u201dtrue\u201d et_column_align=\u201dalign-center\u201d css=\u201d.vc_custom_1782818291129{background-color: #F2EDED !important;}\u201d][vc_column css=\u201d.vc_custom_1782983498865{padding-top: 5px !important;padding-bottom: 5px !important;}\u201d][vc_column_text css=\u201d.vc_custom_1782985261756{margin-top: 30px !important;margin-bottom: 30px !important;}\u201d]\n<h2 class=\"PDq2pG_selectionAnchorContainer\" style=\"text-align: center;\" data-section-id=\"19b9ab8\" data-start=\"119\" data-end=\"145\">Politika povrata i povrata novca<\/h2>\n<p style=\"text-align: center;\" data-start=\"147\" data-end=\"219\">Saznajte vi\u0161e o svojim pravima, na\u0161em postupku povrata i na\u010dinu obrade povrata novca.<br \/>\n<strong data-start=\"221\" data-end=\"238\">Posljednje a\u017euriranje:<\/strong> <span style=\"color: #000000;\">srpanj 2026.<\/span><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u201d1\/6&#8243;][\/vc_column][vc_column width=\u201d2\/3&#8243;][vc_column_text css=\u201d.vc_custom_1783588584070{margin-top: 40px !important;}\u201d]\n<h2 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"ttadyk\" data-start=\"255\" data-end=\"275\">Uvod<\/h2>\n<p data-start=\"277\" data-end=\"313\">\u017delimo da kupujete s povjerenjem.<\/p>\n<p data-start=\"315\" data-end=\"474\">Ako niste potpuno zadovoljni svojom kupnjom, ova Politika povrata i povrata novca obja\u0161njava kako Viviscal Store postupa s povratima, povratima novca i zamjenama.<\/p>\n<hr data-start=\"476\" data-end=\"479\">\n<h2 data-section-id=\"a5ijkw\" data-start=\"481\" data-end=\"509\">Va\u0161e pravo na odustanak<\/h2>\n<p data-start=\"511\" data-end=\"719\">Ako kupujete kao potro\u0161a\u010d unutar Europske unije, mo\u017eete imati pravo odustati od kupnje u roku od <strong data-start=\"635\" data-end=\"646\">14 dana<\/strong> od primitka narud\u017ebe, u skladu s primjenjivim zakonima o za\u0161titi potro\u0161a\u010da.<\/p>\n<p data-start=\"721\" data-end=\"827\">Odre\u0111eni proizvodi mo\u017eda ne\u0107e biti prihvatljivi za povrat nakon otvaranja ili kori\u0161tenja iz zdravstvenih, higijenskih ili sigurnosnih razloga.<\/p>\n<hr data-start=\"829\" data-end=\"832\">\n<h2 data-section-id=\"w93hty\" data-start=\"834\" data-end=\"859\">Uvjeti povrata<\/h2>\n<p data-start=\"861\" data-end=\"889\">Da biste bili prihvatljivi za povrat:<\/p>\n<ul data-start=\"891\" data-end=\"1130\">\n<li data-section-id=\"18yc4xq\" data-start=\"891\" data-end=\"949\">Proizvodi moraju biti nekori\u0161teni i u izvornom stanju.<\/li>\n<li data-section-id=\"1ktktpx\" data-start=\"950\" data-end=\"1026\">Proizvode treba vratiti u izvornoj ambala\u017ei kada god je to mogu\u0107e.<\/li>\n<li data-section-id=\"1t4h8s3\" data-start=\"1027\" data-end=\"1059\">Potreban je dokaz o kupnji.<\/li>\n<li data-section-id=\"ar3kmr\" data-start=\"1060\" data-end=\"1130\">Povrati moraju biti u skladu s primjenjivim zakonodavstvom o za\u0161titi potro\u0161a\u010da.<\/li>\n<\/ul>\n<hr data-start=\"1132\" data-end=\"1135\">\n<h2 data-section-id=\"1bqs7c8\" data-start=\"1137\" data-end=\"1165\">Proizvodi koji se ne mogu vratiti<\/h2>\n<p data-start=\"1167\" data-end=\"1237\">Iz zdravstvenih i higijenskih razloga mo\u017eda ne\u0107emo mo\u0107i prihvatiti povrat:<\/p>\n<ul data-start=\"1239\" data-end=\"1409\">\n<li data-section-id=\"1u3zcqe\" data-start=\"1239\" data-end=\"1271\">Otvorenih prehrambenih dodataka<\/li>\n<li data-section-id=\"n2w2bw\" data-start=\"1272\" data-end=\"1298\">Otvorenih kozmeti\u010dkih proizvoda<\/li>\n<li data-section-id=\"1d7wkof\" data-start=\"1299\" data-end=\"1347\">Proizvoda koji su o\u0161te\u0107eni nepravilnom uporabom<\/li>\n<li data-section-id=\"smi5qm\" data-start=\"1348\" data-end=\"1409\">Bilo kojeg artikla koji se ne mo\u017ee ponovno prodati iz zdravstvenih ili sigurnosnih razloga<\/li>\n<\/ul>\n<p data-start=\"1411\" data-end=\"1460\">Va\u0161a zakonska prava potro\u0161a\u010da ostaju nepromijenjena.<\/p>\n<hr data-start=\"1462\" data-end=\"1465\">\n<h2 data-section-id=\"thf6a1\" data-start=\"1467\" data-end=\"1489\">Postupak povrata novca<\/h2>\n<p data-start=\"1491\" data-end=\"1584\">Nakon \u0161to primimo i pregledamo va\u0161e vra\u0107ene artikle, obavijestit \u0107emo vas o ishodu.<\/p>\n<p data-start=\"1586\" data-end=\"1673\">Odobreni povrati novca bit \u0107e obra\u0111eni kori\u0161tenjem izvornog na\u010dina pla\u0107anja kada god je to mogu\u0107e.<\/p>\n<p data-start=\"1675\" data-end=\"1736\">Vrijeme obrade mo\u017ee varirati ovisno o va\u0161em pru\u017eatelju usluga pla\u0107anja.<\/p>\n<hr data-start=\"1738\" data-end=\"1741\">\n<h2 data-section-id=\"1ehj6ii\" data-start=\"1743\" data-end=\"1778\">O\u0161te\u0107ene ili pogre\u0161ne narud\u017ebe<\/h2>\n<p data-start=\"1780\" data-end=\"1896\">Ako va\u0161a narud\u017eba stigne o\u0161te\u0107ena, neispravna ili pogre\u0161na, molimo kontaktirajte na\u0161 tim korisni\u010dke podr\u0161ke \u0161to je prije mogu\u0107e.<\/p>\n<p data-start=\"1898\" data-end=\"1913\">Molimo uklju\u010dite:<\/p>\n<ul data-start=\"1915\" data-end=\"2023\">\n<li data-section-id=\"1ltdx4k\" data-start=\"1915\" data-end=\"1934\">Broj va\u0161e narud\u017ebe<\/li>\n<li data-section-id=\"153m1l2\" data-start=\"1935\" data-end=\"1963\">Opis problema<\/li>\n<li data-section-id=\"1fptv5g\" data-start=\"1964\" data-end=\"2023\">Fotografije proizvoda i ambala\u017ee gdje je primjenjivo<\/li>\n<\/ul>\n<p data-start=\"2025\" data-end=\"2073\">To nam poma\u017ee da br\u017ee rije\u0161imo va\u0161 zahtjev.<\/p>\n<hr data-start=\"2075\" data-end=\"2078\">\n<h2 data-section-id=\"bvqcj8\" data-start=\"2080\" data-end=\"2103\">Tro\u0161kovi povratne dostave<\/h2>\n<p data-start=\"2105\" data-end=\"2249\">Osim ako to nije druga\u010dije propisano primjenjivim zakonom ili ako je proizvod neispravan ili pogre\u0161an, kupci mogu biti odgovorni za tro\u0161kove povratne dostave.<\/p>\n<p data-start=\"2251\" data-end=\"2313\">Molimo kontaktirajte korisni\u010dku podr\u0161ku prije vra\u0107anja bilo kojih proizvoda.<\/p>\n<hr data-start=\"2315\" data-end=\"2318\">\n<h2 data-section-id=\"1hwds6c\" data-start=\"2320\" data-end=\"2337\">Zamjene<\/h2>\n<p data-start=\"2339\" data-end=\"2394\">Trenutno ne nudimo izravne zamjene proizvoda.<\/p>\n<p data-start=\"2396\" data-end=\"2514\">Ako vam je potreban drugi proizvod, preporu\u010dujemo da vratite izvorni artikl (gdje je prihvatljivo) i naru\u010dite novi.<\/p>\n<h2 data-section-id=\"1hd4lm2\" data-start=\"2521\" data-end=\"2539\">Kontaktirajte nas<\/h2>\n<p data-start=\"2541\" data-end=\"2651\">Ako imate bilo kakvih pitanja u vezi s povratima ili povratima novca, na\u0161 tim korisni\u010dke podr\u0161ke rado \u0107e vam pomo\u0107i.<\/p>\n<p data-start=\"2653\" data-end=\"2662\"><strong data-start=\"2653\" data-end=\"2662\">E-po\u0161ta<\/strong><\/p>\n<p data-start=\"2664\" data-end=\"2690\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2664\" data-end=\"2690\">support@viviscal-store.com<\/a><\/p>\n<p data-start=\"2692\" data-end=\"2710\"><strong data-start=\"2692\" data-end=\"2710\">Radno vrijeme<\/strong><\/p>\n<p data-start=\"2712\" data-end=\"2725\">ponedjeljak\u2013petak<\/p>\n<p data-start=\"2727\" data-end=\"2742\">09:00\u201317:00 EET<\/p>\n[\/vc_column_text][\/vc_column][vc_column width=\u201d1\/6&#8243;][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row et_full_width=\u201dtrue\u201d et_row_padding=\u201dtrue\u201d et_column_align=\u201dalign-center\u201d css=\u201d.vc_custom_1782818291129{background-color: #F2EDED !important;}\u201d][vc_column css=\u201d.vc_custom_1782983498865{padding-top: 5px !important;padding-bottom: 5px !important;}\u201d][vc_column_text css=\u201d.vc_custom_1782985261756{margin-top: 30px !important;margin-bottom: 30px !important;}\u201d] Politika povrata i povrata novca Saznajte vi\u0161e o svojim pravima, na\u0161em postupku povrata i na\u010dinu obrade povrata novca. Posljednje a\u017euriranje: srpanj 2026. [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=\u201d1\/6&#8243;][\/vc_column][vc_column width=\u201d2\/3&#8243;][vc_column_text css=\u201d.vc_custom_1783588584070{margin-top: 40px !important;}\u201d] Uvod \u017delimo da kupujete s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6503","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/viviscal-store.com\/hr\/wp-json\/wp\/v2\/pages\/6503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viviscal-store.com\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/viviscal-store.com\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/viviscal-store.com\/hr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/viviscal-store.com\/hr\/wp-json\/wp\/v2\/comments?post=6503"}],"version-history":[{"count":2,"href":"https:\/\/viviscal-store.com\/hr\/wp-json\/wp\/v2\/pages\/6503\/revisions"}],"predecessor-version":[{"id":6505,"href":"https:\/\/viviscal-store.com\/hr\/wp-json\/wp\/v2\/pages\/6503\/revisions\/6505"}],"wp:attachment":[{"href":"https:\/\/viviscal-store.com\/hr\/wp-json\/wp\/v2\/media?parent=6503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}